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Bug #2728

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[ForgotPassword ] User receives 500 Server Error message when button "Forgot your password" is clicked

Added by Perica N about 1 year ago. Updated about 1 year ago.

Status:
New
Priority:
High
Assignee:
Start date:
12/12/2024
Due date:
% Done:

0%

Estimated time:
Severity:
Critical

Description

Environment :
https://qainterrapt.brainster.xyz/login

Browser :
PC: Microsoft edge / 131.0.2903.99 (Official build) (64-bit)
Apple phone : iphone 8s / iOS Version 17.6.1 / Safari Version 17.6 on iOS 17.6 (Official Build) (64-bit)

Description:
After clicking on the button "Forgot your password" user sees message 500 Server Error

Pre-conditions:
User must be pregistered

Steps to reproduce:
"1.Login to system
2.Click on the "Forgot your password" button
3.Enter valid email address in the redirected page in the " Email" field
4.Click on "Email password reset link" button

Expected result:
The user should see a pop up message that a link
to the email is sent to change the password

Actual result:
The user receives a 500 Server Error message, when the button "Forgot your password" is clicked.

Attachement:
https://d.docs.live.net/40c7300e04b743fa/Desktop/500%20server%20error.jpg


Files

500 server error.jpg (55.5 KB) 500 server error.jpg Perica N, 12/12/2024 08:28 PM
Actions #1

Updated by Perica N about 1 year ago

  • Description updated (diff)
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